بروزرسانی: 17 تیر 1404
How to Easily Create Post Purchase Surveys in WooCommerce
Now you will need to scroll down until you find a box where you can create a new popup.
On the results page, you will see your survey responses displayed in an interactive chart and tables.
With that being said, let’s take a look at how to easily create post purchase surveys in WooCommerce. We will cover two different methods:
- Creating Post Purchase Surveys Using UserFeedback
- Creating Post Purchase Surveys Using WPForms
Method 1: Creating Post Purchase Surveys Using UserFeedback
User surveys can help you get valuable information so you can use it to make data-driven decisions. For example, they can help you find out how to improve your sales funnel or why your customers bought a particular product.
WPForms supports all commonly-used form fields, including dropdown, radio buttons, checkboxes, Likert scale, text input, rating scale, and many more. This makes it super easy for you to build highly-interactive survey forms.
Setting Up the WPForms Plugin
For example, to auto-fill their email address, you need to click on the Email field, then click the ‘Field Options’ tab on the left. Once there, just click on the ‘Advanced’ tab to show the advanced field options.
You can also easily remove any fields that you don’t need on the form.
You can export responses to a single question and the entire survey.
Once you have saved your custom thank you page, your customers will see the survey after checking out.
If you have a\xa0WooCommerce store, then you\xa0may be wondering what your customers think of your products and online store. There’s no easy way to find out without actually asking them.
UserFeedback\xa0is an easy-to-use survey plugin by the MonsterInsights team. It lets you ask your website visitors questions and collect their feedback in real time. It also makes it easy to add the survey to specific WooCommerce pages, such as the order confirmation page.
Make sure you click the ‘Save Settings’ button once you have done this.
You will see a popup asking you to give the campaign a name.
Tip: You may not see the customer survey when you are logged into WooCommerce. You will need to open your online store in a new incognito window or a different web browser.
This will take you to the Notifications page, where you can choose to send yourself an email with each new response to the survey. Simply leave the ‘Send Email’ toggle switched on and then enter one or more email addresses.
You can just point and click to edit the fields, rearrange them with drag and drop, or remove them from the form. You can also add new form fields from the left column.
To target this page, you will need to select ‘Page url is’ from the dropdown menu. After that, you should type ‘order-received’ in the next field.
In addition, you can enable or disable the ‘Start Survey Minimized’ option.
Now, you can enter the email address where you want the survey responses to be sent.
In this case, we should display the survey on the order confirmation page that is displayed after checkout. This page is also known as the WooCommerce thank you page.
By asking for user feedback after each WooCommerce purchase, you will learn ways you can improve your sales funnel to boost user experience and increase sales.
A new survey will be created for you. Some helpful questions have already been added.
To do this, you need to click the dropdown menu for ‘is any page’ and select ‘contains’ instead.
Now you simply click the ‘User Email List’ option, and the {user_email} smart tag will be entered into the field. This will automatically add the email address for logged-in users.
Next, you can scroll down to the Pages setting area. This is important because it allows you to choose where the survey will be displayed.
Now you can click the ‘Next Step’ button to determine what happens when the conditions in those two rules are met.
Next, you will see the option to enable specific UserFeedback features, depending on your license level.
After that, you can enable the Pro features by going to the UserFeedback » Addons page.
Your finished popup should include just the WPForms shortcode. This is a good time to save your work by clicking the ‘Save’ button at the top of the screen.
Go ahead and enable the features you want or that your license level allows.
There is still a placeholder image and text block on the page. These can be safely deleted.
Note: In this tutorial, we will use the free OptinMonster plugin because it does everything we need. However, with a Growth subscription, the premium version of OptinMonster has much stronger integration with WooCommerce.
For this tutorial, you should simply click the ‘Next Step’ button to continue.
Now you need to scroll down to the second rule, which you will find just below the ‘AND’ label.
Then you need to click the ‘Use Template’ button on the Survey Form template. This will load a sample customer feedback form template with several fields already added to it.
You need to find the WPForms block and drag it onto the page.
Here, you can choose whether to show a message or a page or even redirect users to a URL when they submit the survey form.
You will see the sample ‘First Survey’ that you created with the wizard.
Once you have created the form, you need to click the orange ‘Save’ button at the top of the page to store your form settings.
The default value is to display the popup on every page of your WordPress website. You need to change this so that it only displays the post purchase survey on the order confirmation page.
Now that you have successfully installed the UserFeedback plugin and its addons, you are ready to create your post purchase survey.
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You might prefer to have the survey pop up automatically over the order confirmation page, similar to what happens with the UserFeedback plugin in Method 1.
On the top, you will see options to switch to different chart types and export options.
You can change any question’s type and title by simply pointing and clicking.
To create a new survey, you need to return to the UserFeedback » Surveys page and click the ‘Create New’ button.
You might like to add some of the questions we listed at the beginning of this article. To add a question to your survey, simply click the ‘Add Question’ button after the last question.
You will notice a field where you can set a Default Value for the email field.
Alternatively, if you created your custom thank you page using the block editor or a page builder plugin like SeedProd, then all you need to do is drag the WPForms widget onto the page and then pick the survey form you just created from a dropdown menu.
After that, you need to choose a template. Start by clicking on ‘Addon Templates’ to list templates that are compatible with the Surveys and Polls addon.
Note: You will need the Pro plan because it includes the WPForms Surveys and Polls addon. WPBeginner users can use our\xa0WPForms coupon\xa0to get 50% OFF on all WPForms licenses.
